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Obtain and Update License

Feature Description​

The operation of the SERVICEME platform and the use of model features both depend on a valid License authorization file.
The License file contains key information such as the platform usage scope, enabled modules, validity period, and number of authorized users.
To ensure stable system operation and compliant usage, platform administrators need to regularly check the License status and update it promptly before expiration.

Obtain License​

Acquisition Process​

  1. Contact the business liaison

    • The business owner will generate the corresponding License application information based on your company's deployment plan, usage scope, and number of users.
    • The following information must be provided when applying:
      • Enterprise name / tenant identifier (Tenant ID)
      • Deployment environment (DEV / UAT / PROD)
      • Expected modules and model types to be used
      • Maximum number of Agents
      • Number of authorized users
      • Expected validity period

  2. License approval and issuance

    • The platform support team will generate the official authorization file (in .lic format) based on the application content.
    • After generation, it will be sent to the applicant through an encrypted channel (such as corporate email or an internal system).

  3. License content description

    • The License file includes:
      • Environment unique code (License ID)
      • Authorized modules and usage restrictions
      • Effective date and expiration date
      • Digital signature and verification information
      • Maximum number of users and Agents

Update License​

Operating Role​

  • System Administrator (Administrator)
    Has License management permissions and can perform upload, update, and verification operations.

Update Steps​

  1. Log in to the SERVICEME admin console

    • Enter the system main interface and select "Management" > "System Settings" > "License Management".

  2. Upload the new License file

    • Click the 【Upload License】 button and select the latest .lic file.
    • The system will automatically verify the file signature and authorization information.

  3. Verification and activation

    • After a successful upload, the system will automatically display the new authorization information (version number, validity period, authorization scope, etc.).
    • After verification passes, the License will take effect immediately without requiring a service restart.

  4. Common prompts

    • If the upload fails, please check the file format or signature validity.
    • If the License has expired, please contact the business liaison as soon as possible to apply for renewal.

License Management Recommendations​

  • It is recommended to check the License expiration status at least 30 days in advance.
  • Keep at least one historical authorization file for audit traceability.
  • It is not recommended to perform License update operations under a non-administrator account.
  • After the update, it is recommended to confirm on the "License Management" page that the new authorization has been loaded correctly.