Skip to main content

Technical Support

This chapter introduces the technical support system and related policies of SERVICEME NEXT, helping users understand the overall content of product maintenance and service assurance.

  • Support Hours: Describes the official technical support service hours and response channels.
  • Service Targets: Clarifies which user groups can receive standard or enterprise-level support.
  • Response Standards: Introduces issue classification and initial response times.
  • Version Support Cycle: Explains the support and maintenance cycles for different versions.

Through this chapter, users can quickly understand how to obtain technical support, the response mechanism when encountering issues, and the long-term maintenance strategy for product versions.