Skip to main content

Technical Support

This section introduces the technical support system and related policies of SERVICEME NEXT, helping users understand the overall content of product maintenance and service assurance.

  • Support Hours: Describes the official technical support service hours and response channels.
  • Service Targets: Clarifies which user groups are eligible for standard or enterprise-level support.
  • Response Standards: Introduces issue classification and initial response times.
  • Version Support Lifecycle: Explains the support and maintenance cycles for different versions.

Through this section, users can quickly understand how to obtain technical support, the response mechanism when encountering issues, and the long-term maintenance strategy for product versions.