SERVICEME NEXT V4.1.3
Release Date:3/2026
Version:V4.1.3
Release Summary
V4.1.3 is an incremental capability enhancement based on V4.1.2.
This update focuses on cloud ecosystem integration and capability expansion, further improving platform compatibility and integration within different cloud environments. By introducing support for Alibaba Cloud web search integration and Alibaba Cloud OCR parsing, the platform enhances both real-time information retrieval and document processing capabilities, providing enterprises with more flexible options in multi-cloud environments.
Key Updates
1. AI Capability & Search Expansion
Highlights
Expands the platform’s web search capability and enables stable online information retrieval within the Alibaba Cloud ecosystem.
New Features
- Alibaba Cloud Web Search Integration: The platform now supports integration with Alibaba Cloud web search services. When using Alibaba Cloud models or deployment environments, agents can retrieve real-time external information through Alibaba Cloud search services, providing more up-to-date and diverse knowledge sources.
2. Document Processing Enhancement
Highlights
Extends OCR engine options to improve flexibility and compatibility for document ingestion into knowledge bases.
New Features
- OCR Capability Extension (Alibaba Cloud OCR): OCR intelligent parsing now supports integration with Alibaba Cloud OCR services. Under the unified recognition mode, it can be used for document parsing during knowledge base ingestion, enabling text extraction from images, scanned files, and complex document layouts.
Feedback Channels
- Support Email: Support@medalsoft.com
- Product Community: https://docs.serviceme.com/docs/next/beginner-level/