Product Introduction

Product Overview

SERVICEME NEXT is a brand-new upgraded version based on previous versions of the SERVICEME product. It is dedicated to helping enterprises easily bridge the digital divide through efficient and secure deployment strategies, ensuring a perfect fit between AI services and enterprise IT architecture and compliance requirements.

SERVICEME NEXT is an enterprise-level AI empowerment platform that simplifies business processes and drives business growth and innovation through artificial intelligence technology. It covers multiple domains such as marketing, sales, customer service, finance, HR, and IT, providing functions like content marketing, pre-sales assistance, customer support, financial automation, HR automation, and daily IT support. Its goal is to help enterprises simplify business processes and improve efficiency. No matter what role users hold within the enterprise, SERVICEME NEXT can create business value for them.

Feature List

Home

Module	Feature	Description
Search	Quick Search	Quickly obtain relevant information through keywords, including documents, QnA, and online content
Search	AI Search	Intelligent search that provides answers and traces information sources to ensure reliability
Outline Generation	AI Search	Generate structured outlines for documents to help users better organize their thoughts
Mind Map Generation	AI Search	Convert information into visual mind maps to help users clarify complex relationships
AI Agent Entry	Quick Access	Quickly start a conversation with Copilot, supporting task processing, Q&A interaction, data analysis, etc.
Knowledge Base Entry	Quick Access	Quickly access the default knowledge base or frequently used file resources
AI Governance Entry	Quick Access	Quickly access the data center to view assistant analysis and conversation analysis data
AI Apps Entry	Quick Access	Quickly open commonly used AI applications, such as mind map generation, AI summary, AI translation, etc.

Knowledge Base

Module	Feature	Description
AI Applications	AI Applications	Provides a popup for quick launching AI apps, optimizing user operation fluency
Knowledge Space	Frequently Used File List	Quickly access frequently used files, saving time searching for files
Knowledge Space	Personal Space	Provides a personalized space for managing and storing personal files and materials
Knowledge Space	File Favorites	Favorite important files and folders for quick access and management
Knowledge Space	File Sharing	Supports file sharing and permission settings for easy collaboration with teams or others
Knowledge Space	Enterprise Space	Provides a centralized knowledge space for enterprises, facilitating resource sharing and team collaboration
Knowledge Space	QnA	For frequently asked questions or those with standard answers, supports setting Q&A pairs, adding, editing, and importing Q&A pairs, and supports replies for specific business domains
Knowledge Space	AI File Preprocessing	Provides multiple RAG preprocessing modes, automatically parses documents and extracts indexes based on file suffix and layout, building multi-path file indexes
Knowledge Space	AI File Translation	Achieves full-text translation while maintaining the original file format, supports mutual translation in 200+ languages including niche languages, and supports providing professional glossaries to ensure accurate translation of proprietary terms
Knowledge Space	Member Management	Space owners can configure members under the file space, including owners, editors, and readers. Members with different roles have different operation permissions in the file space
Knowledge Space	Folder Management	Users can create new folders in file spaces where they have permission
Knowledge Space	File Upload	Users can select and upload multiple files
Knowledge Space	File Preview	View all attributes of a file, including basic information and metadata. In the file preview page, users can preview supported file formats and add the current user's watermark to the previewed file
Knowledge Space	Move & Copy	Users can select single or multiple files/folders to move or copy to other locations within the same file space. When files with the same name exist, the system will prompt users to choose whether to overwrite
Knowledge Space	Rename	Users can rename files or folders; this operation does not modify the file extension
Knowledge Space	Delete	Users can delete files or folders
Knowledge Space	File Tags	The system supports automatic tagging, and users can also manually add tags. Users can quickly search, filter, and locate files by tags during chat and retrieval
Knowledge Space	Extended Metadata	Document editors can configure extended metadata attributes for files
Knowledge Space	Sharing	Users with sharing permissions can share files and folders with other users or via links. When sharing, users can specify permissions, expiration time, and sharing scope
Knowledge Space	Download	Supports downloading a single file or packaging and downloading multiple files and folders
Knowledge Space	File Shortcuts	Users can create a shortcut for a file, which can be placed in other file spaces. Users with shortcut permissions can view or download files via the shortcut
Knowledge Space	File Retrieval	Users can search for files by basic information (file name, path, author, creation time, modification time, tags) to quickly locate the required files. Users can also retrieve related files by file metadata. In addition, users can quickly search the content of files they have permission to access by keywords, and the system returns search results based on the degree of match.
Agent	Jump to Agent Chat	When selecting an Agent in the knowledge base, the system will automatically associate the exclusive knowledge space of the knowledge base and directly enter the corresponding Agent's intelligent conversation interface

Data

Module	Feature	Description
Smart BI	Report Generation	Supports users to ask questions in natural language, the system automatically recognizes intent and generates corresponding charts, covering various visualizations such as bar charts, line charts, scatter plots, etc., improving report creation efficiency
Smart BI	Report Center	Provides a unified report management portal, supports viewing, favoriting, classification management, and permission control of reports, achieving unified summary and efficient distribution of reports
Smart BI	Report Insights	Conducts intelligent AI analysis on user-selected charts, automatically generating trend insights, anomaly detection, and possible reasons behind the charts to assist business decision-making
Data Source Management	Add Data Source	Supports access to various types of data sources, including MySQL, SQL Server, Azure Databricks, etc., achieving seamless integration with multiple data platforms
Data Source Management	Add Data Asset	Allows users to select some data assets (such as tables, views) to sync to the platform, only syncing metadata information, not actual data records, ensuring data security and efficiency
Data Source Management	Test Connection	Provides data source connection testing function to verify network connectivity and configuration validity of data sources, ensuring data availability
Data Asset Management	Table-level Business Knowledge Maintenance	Supports configuring business aliases and detailed descriptions for table-level data assets, improving data understandability and usability, making it easier for business personnel to use
Data Asset Management	Column-level Business Knowledge Maintenance	Supports configuring business aliases and descriptions for field (column)-level data assets, making it easier for business personnel to quickly understand field meanings and improve data usage efficiency
Data Asset Management	Intelligent Data Knowledge Supplement & Full Coverage Switch	Based on AI models and data schema, automatically generates reasonable business aliases and descriptions for tables and fields, achieving intelligent data annotation management
Business Domain Management	Create Business Domain	Supports users to create business domains by entering the domain name, associating data sources, filling in descriptions and prompts, etc., building a theme data system from a business perspective
Business Domain Management	Business Domain Data Asset Management	Centrally manages data assets in business domains, including adding, removing, and classifying data assets, building data sets with consistent business semantics
Business Domain Management	Reference Template Management	Supports creating standard templates for natural language questions and corresponding SQL statements, improving Q&A matching accuracy and query efficiency, making it easier for business users to use
Business Domain Management	Relationship Management	Supports maintaining relationships between data assets, currently supports primary-foreign key modeling, making it easier to build semantic networks and upstream-downstream lineage relationships between data

Agents

Module	Feature	Description
App Center	Enterprise Apps	A platform for centralized display and management of internal enterprise Agents. Employees can browse, search, and use published enterprise apps on the platform to improve work efficiency
App Center	My Apps	Personalized intelligent Agents created by users to improve convenience in work and life
Agents	Advanced Orchestration to Create Agent	Through advanced orchestration, users can create more complex and customized Agents to meet specific business process needs
Agents	Marketing Content Generation	Automatically generates eye-catching marketing copy and tagged promo images to help users create effective marketing content in a short time
Agents	Trend-Driven Campaigns Generator	Intelligently generates copy related to current trending topics, helping brands quickly respond to market trends
Agents	Intelligent Mind Map	Helps users visualize complex information and display relationships between different concepts and ideas in the form of mind maps
Agents	AI Summary	Automatically extracts and summarizes key information from documents, helping users quickly understand core content, and supports structured information presentation and interactive document Q&A
Agents	Real-time Speech & Translation App	Real-time speech and translation app supports speech recognition, transcription, and multilingual translation
Agents	Consumer Review & Feedback Analysis	Analyzes consumer reviews and feedback to help enterprises understand customer needs and satisfaction, optimizing products or services
Agents	Document Comparison Translation (Model Translation)	This feature allows users to translate documents and switch between different translation models to optimize translation quality and accuracy.
Agents	Basic & Advanced Orchestration Agent	Users can create basic agents themselves or create more complex agents through advanced orchestration workflows to achieve automated operations and task orchestration
Agents	Built-in Agent	Provides out-of-the-box built-in agents for all employees, featuring more compliant, secure, and stable enterprise-level agents to provide intelligent services for employees
Agents	Voice Input	Supports high-precision voice input, allowing users to record directly by turning on the microphone and have seamless conversations with the agent
Agents	Visual Understanding	Upload images in conversations; the agent has powerful visual understanding capabilities, can understand uploaded images, and respond accordingly
Agents	Single/Multi-document Q&A	During conversations, users can upload documents or select documents they have permission to view for quick reading, summarization, Q&A, and creation
Agents	Database Q&A	Database Q&A usually refers to allowing users to extract data directly from the database and get answers through a natural language interface
Agents	Private Knowledge Q&A	Can integrate enterprise proprietary structured and unstructured knowledge for Q&A on proprietary enterprise data. Supports Q&A within specific knowledge spaces and file ranges
Agents	Agent Permissions	According to user roles and organizational departments, different agent access permissions can be assigned. Users with the same agent permissions will have their Q&A results further controlled by document library permissions, achieving enterprise-level security
Agents	Autonomous Reasoning & Planning	According to user requirements, the agent can autonomously plan the task execution path, schedule skill plugins, and dynamically adjust the plan based on execution, achieving user goals
Agents	Skill Plugin Assignment	Users can configure preset skill plugins for the agent according to the scenario. The agent will automatically plan and use skill plugins according to task requirements
Agents	User Feedback	Users can provide feedback on unsatisfactory answers to the system. The feedback will be submitted to the knowledge administrator, who can convert the feedback into structured QnA
Agents	Answer Correction	When inaccurate answers are found, users can manually edit and solidify the answer. After administrator review, it will be saved to QnA. Afterwards, when users ask the same question again, the system will directly use the solidified answer to respond
Agents	History Trace	Keeps a trace record of chat history for enterprises to optimize and audit AI answer content, ensuring AI can responsibly assist business
Agents	Agent Square	Centrally displays all available agent applications, including system built-in, enterprise-created, and user-created agents. Users can freely select and start the required agent functions
Agents	Multi-agent Conversation History	Saves the history of multiple agent conversations, making it easy for users to review and query historical operations
Agents	Custom Masks	Users can define personalized prompts to improve the flexibility and efficiency of interactions with agents
Agents	Follow-up Questions (Tags + Files)	Users can ask follow-up questions based on tags and file content to get more precise answers
Agents	Question Guidance	Guides users to ask questions, helping them express their questions more clearly and get accurate replies

Advanced Orchestration

Module	Feature	Description
Advanced Orchestration	Multi-node Support	Supports multiple node types (such as models, skills, code, etc.) to meet different business needs
Advanced Orchestration	API Sharing Management	Manages API sharing functions to ensure effective use and access control of APIs
Advanced Orchestration	Knowledge Base Node	Adds the knowledge base as a node in the workflow for sharing and access
Advanced Orchestration	Text Processing Node	Node for processing text data, can perform text cleaning, analysis, etc.
Advanced Orchestration	Loop Node	Supports executing loop logic in workflows, can set the number of repetitions or iterate based on specific conditions, suitable for batch task processing, data iterative calculation, etc.
Advanced Orchestration	File Processing Node	Used for processing various files such as uploading, reading, converting, and storing, e.g., parsing Excel/CSV data, format conversion, file distribution, etc., enhancing the ability to handle unstructured data
Advanced Orchestration	Workflow Node	Used to reference existing workflows, nesting predefined processes in the current process, supporting the reuse of existing automated tasks, improving the flexibility and efficiency of process orchestration
Advanced Orchestration	Form Validation Tracking	Tracks the validation and submission of forms to ensure data accuracy and validity

Settings

Module	Feature	Description
Knowledge Management	Enterprise Space	Used to manage enterprise-level knowledge bases, providing unified knowledge management and sharing
Knowledge Management	Q&A	Provides Q&A management functions, supporting Q&A management in the knowledge base
Knowledge Management	Confidentiality Management	Supports confidentiality management of knowledge, ensuring users with different permissions access different levels of content
Data Management	Report Data Source Management	Manages data sources used for report generation, ensuring data accuracy and consistency
Data Management	Report Management	Provides report management functions, including creating, modifying, and publishing reports
Agent Management	Agent Management	Used to manage AI Agents, supporting the creation, configuration, and optimization of agents
Agent Management	Categorized Contacts	Supports contact categorization, helping users quickly find relevant contacts in agents
Agent Management	Skill Management	Manages AI agent skills, supporting the combination and management of different skills
Agent Management	Application Configuration	Configures relevant parameters and permissions for AI applications to ensure correct usage
Content Security Management	Sensitive Word Management	Manages sensitive words on the platform to ensure content compliance
Content Security Management	Content Model Review	Reviews content models to ensure generated content meets review standards
Enterprise Governance	Statistics - Dashboard	Provides dashboard statistics functions, supporting data visualization analysis
Enterprise Governance	Statistics - Agent	Statistics on Agent usage, providing analysis data
Enterprise Governance	Statistics - API Sharing	Statistics on API sharing, monitoring API calls and usage
Enterprise Governance	User Behavior Analysis	Analyzes user behavior patterns to optimize user experience
Enterprise Governance	Conversation Quality Statistics	Statistics on conversation quality to help improve AI agent interaction quality
Enterprise Governance	Token Statistics	Statistics on token usage, monitoring API access volume
Enterprise Governance	Admin Logs	Manages administrator operation logs, recording all administrator actions
Enterprise Governance	File Logs	Stores file operation logs to ensure file access security
Enterprise Governance	Billing Details	Provides billing detail queries to help users understand usage costs
User Management	User Management	Manages user accounts, including account creation, modification, deletion, etc.
User Management	Internal Organization	Manages internal organizational structure, supporting department and team management
User Management	Role Permissions	Manages role permissions to ensure different roles have appropriate access rights
System Management	Category Management	Manages category information, supporting classified storage and query of different data
System Management	Environment Variables	Manages environment variables to ensure stable system operation in different environments
System Management	Model Management - Model Set	Manages model sets, supporting storage and invocation of different AI models
System Management	Model Management - Model Group	Manages model groups, supporting the combination and management of multiple models
System Management	Model Management - Channel & API Key	Manages channels and API Keys to ensure API security and controllability
System Management	Multilingual Management - Language Configuration	Manages supported language configurations to ensure system multilingual capability
System Management	Multilingual Management - Multilingual Content	Manages multilingual content, supporting translation and adaptation of content in different languages