Product Introduction

Product Overview

SERVICEME NEXT is dedicated to helping enterprises seamlessly bridge the digital divide through efficient and secure deployment strategies, ensuring perfect alignment between AI services and enterprise IT architecture and compliance requirements.

SERVICEME NEXT is an enterprise-grade AI-powered platform that simplifies business processes and drives growth and innovation through artificial intelligence technology. It spans multiple domains, including marketing, sales, customer service, finance, HR, and IT, offering features such as content marketing, pre-sales assistance, customer support, financial automation, HR automation, and IT daily support. Its goal is to help enterprises streamline workflows and enhance efficiency. Regardless of the user's role within the organization, SERVICEME NEXT can create business value for them.

Feature List

Homepage

Module	Function	Description
Search	Quick Search	Quickly retrieve relevant information, including documents, Q&A, and online content, using keywords.
Search	AI Search	Intelligent search providing answers and tracing information sources to ensure reliability.
Outline Generation	AI Search	Generate structured outlines for documents to help users better organize their thoughts.
Mind Map Generation	AI Search	Convert information into visualized mind maps to help users clarify complex relationships.
Agent & Copilot Entry	Quick Access	Quickly interact with Copilot for task processing, Q&A, data analysis, and more.
Knowledge Entry	Quick Access	Quickly access the default knowledge base or frequently used file resources.
AI Governance Entry	Quick Access	Quickly access the data center to view assistant analysis and conversation analysis data.
AI Apps Entry	Quick Access	Quickly open commonly used AI applications, such as mind map generation, AI summarization, AI translation, etc.

Knowledge

Module	Function	Description
AI Applications	AI Application Popup	Provide a quick-start popup for AI applications, optimizing user operation flow.
Knowledge Space	Frequently Used File List	Quickly access frequently used files, saving time searching for files.
Knowledge Space	Personal Space	Provide a personalized space for managing and storing personal files and materials.
Knowledge Space	File Favorites	Bookmark important files and folders for quick access and management.
Knowledge Space	File Sharing	Support file sharing with permission settings for collaboration with teams or others.
Knowledge Space	Enterprise Space	Provide a centralized knowledge space for enterprises to facilitate resource sharing and team collaboration.
Knowledge Space	Q&A	Support setting Q&A pairs for common questions or standard responses, allowing users to add, edit, and import Q&A pairs for specific business domains.
Knowledge Space	AI File Preprocessing	Offer multiple RAG preprocessing modes, automatically parsing documents and extracting indexes based on file suffixes and layouts to build multi-path file indexes.
Knowledge Space	AI File Translation	Achieve full-text translation while maintaining the original file format, supporting over 200 languages, including niche ones, and ensuring accurate translation of specialized terms.
Knowledge Space	AI File Q&A Extraction	Extract Q&A pairs from high-value files using AI parsing, providing semi-structured Q&A pairs that can be refined through manual correction for precise responses.
Knowledge Space	Member Management	Space owners can configure members within the file space, including owners, editors, and readers, with different roles having varying permissions.
Knowledge Space	Folder Management	Users can create new folders within file spaces where they have permissions.
Knowledge Space	File Upload	Users can upload multiple files simultaneously.
Knowledge Space	File Preview	View all file attributes, including basic information and metadata. Users can preview supported file formats and add watermarks with their user information.
Knowledge Space	Move and Copy	Users can move or copy single or multiple files and folders to other locations within the same file space. The system prompts users to decide whether to overwrite in case of duplicate file names.
Knowledge Space	Rename	Users can rename files or folders without altering file extensions.
Knowledge Space	Delete	Users can delete files or folders.
Knowledge Space	File Tags	The system supports automatic tagging, and users can manually add tags for quick retrieval, filtering, and locating files during chats and searches.
Knowledge Space	Extended Metadata	Document editors can configure extended metadata attributes for files.
Knowledge Space	Sharing	Users with sharing permissions can share files and folders with others or via links, specifying permissions, expiration dates, and sharing scope.
Knowledge Space	Download	Support downloading single files or packaging multiple files and folders for download.
Knowledge Space	File Shortcuts	Users can create shortcuts for files, placing them in other file spaces. Users with shortcut permissions can view or download files via shortcuts.
Knowledge Space	File Retrieval	Users can retrieve files using basic information (file name, path, author, creation time, modification time, tags) or metadata. Keyword searches allow users to quickly locate content within files they have permissions for, with results ranked by relevance.
Assistant	Jump to Assistant Chat	Selecting an assistant in the knowledge base automatically links to the exclusive knowledge space of that assistant and enters the corresponding intelligent conversation interface.

Analytics

Module	Function	Description
AI Report Generation	AI Report Generation	Automatically generate reports through AI, enabling users without BI expertise to create reports via simple conversations.
AI Report Generation	Chart Publishing and Sharing	Support publishing charts to the platform and sharing them with other users for team collaboration and analysis result presentation.
AI Report Generation	Chart Style Modification	Users can adjust chart styles and formats as needed.
AI Report Generation	Single Table Data Insights	Help users analyze individual data tables to uncover potential trends and patterns.
Data Portal	Dashboard (Personal Reports)	Provide a clear data view of personal-created and followed charts, helping users quickly grasp key information.
Data Portal	Report Center	Centralized display of all reports, allowing users to view, manage, and download reports as needed.
Data Portal	Report Data Sources	Display data sources available for report creation.
Data Portal	Multi-Table Data Insights	Allow users to perform joint analysis on multiple data tables to discover correlations and patterns.
Data Governance	Data Catalog	Provide an overview of data assets for categorized browsing. Queries can be made based on metadata, imported data, data interfaces, and data definitions.
Data Governance	Metadata Management	View synchronized or syncing metadata, including field types, annotations, locations, and more.
Data Governance	Data Source Integration	Manage external database connections, query external databases, and synchronize metadata from external databases to the platform. Supports Azure SQL and Azure Databricks.
Data Governance	Data Collection	Import offline Excel and CSV data into the system, supporting append and overwrite modes. The system provides friendly prompts for data not meeting validation rules.
Data Sharing	Data Interface	Manage data interface sharing, dynamically publish and adjust data service interfaces, and control protocols and field content. Includes enabling and disabling interfaces.
Data Sharing	Data Subscription	Configure data subscriptions for periodic checks. If data meets conditions, the system actively pushes data to the subscription address. Push frequency can be set using Cron expressions.

AI Apps

Module	Function	Description
Agent Hub	Enterprise Agent	A platform for centralized display and management of enterprise internal Agent applications. Employees can browse, search, and use published Agent Apps to improve work efficiency.
Agent Hub	My Agent	Personalized intelligent Agent Apps created by users to enhance convenience in work and life.
Agent Hub	Advanced Orchestration for Agent Creation	Create more complex and customized Agents using advanced orchestration to meet specific business process needs.
AI Apps	Marketing Copy and Promotional Image Generation	Automatically generate eye-catching marketing copy and tagged promotional images to help users create effective marketing content quickly.
AI Apps	Trending Topic Copy Generation	Generate intelligent copy related to current trending topics, helping brands respond quickly to market trends.
AI Apps	Intelligent Mind Maps	Visualize complex information by displaying relationships between different concepts and ideas in mind map form.
AI Apps	AI Summarization	Automatically extract and summarize key information from documents, helping users quickly understand core content. Supports structured information presentation and interactive document Q&A.
AI Apps	Real-Time Voice and Translation Applications	Support voice recognition, transcription, and multilingual translation.
AI Apps	Consumer Feedback Analysis	Analyze consumer feedback to help enterprises understand customer needs and satisfaction, optimizing products or services.
AI Apps	Document Comparison Translation (Model Translation)	Translate documents and switch between different translation models to optimize translation quality and accuracy. (Supports PDF format and text within PDFs.)

Assistant

Module	Function	Description
Assistant	Basic and Advanced Orchestration Assistants	Users can create basic assistants or use advanced orchestration workflows to create more complex assistants for automation and task orchestration.
Assistant	Built-in Assistants	Provide out-of-the-box built-in assistants for all employees, featuring compliance, security, and stability for enterprise-grade intelligent services.
Assistant	Voice Input	Support high-precision voice input, allowing users to record directly via microphone for seamless interaction with assistants.
Assistant	Visual Understanding	Upload images during conversations. Assistants can understand uploaded images and respond accordingly.
Assistant	Single/Multiple Document Q&A	Users can upload documents or select documents they have permission to view during conversations for quick reading, summarization, Q&A, and creation.
Assistant	Database Q&A	Allow users to extract data directly from databases and receive answers via natural language interfaces.
Assistant	Private Knowledge Q&A	Integrate enterprise-specific structured and unstructured knowledge for Q&A. Support Q&A within specific knowledge spaces and file ranges.
Assistant	Assistant Permissions	Assign different assistant access permissions based on user roles and organizational departments. Q&A results are further controlled by document library permissions for enterprise-level security.
Assistant	Autonomous Reasoning and Planning	Assistants can autonomously plan task execution paths, dispatch skill plugins, and dynamically adjust plans based on execution conditions to achieve user goals.
Assistant	Skill Plugin Assignment	Configure pre-defined skill plugins for assistant scenarios. Intelligent agents automatically plan and utilize skill plugins based on task requirements.
Assistant	User Feedback	Users can provide feedback on unsatisfactory answers, which is submitted to knowledge administrators for conversion into structured Q&A.
Assistant	Answer Correction	Users can manually edit and solidify answers when inaccuracies are found. Administrators review and save corrections to the Q&A database for future use.
Assistant	Historical Record Tracking	Track chat history for AI response optimization and auditing, ensuring responsible AI assistance for business.
Assistant	Assistant Marketplace	Centralized display of all available assistant applications, including system-built, enterprise-created, and user-created assistants. Users can freely choose and activate desired assistant functions.
Assistant	Multi-Assistant Conversation History	Save conversation history across multiple assistants for easy review and query of past operations.
Assistant	Custom Masks	Define personalized prompts to enhance interaction flexibility and efficiency with assistants.
Assistant	Follow-up Questions (Tags + Files)	Users can ask follow-up questions based on tags and file content for more precise answers.
Assistant	Question Guidance	Guide users in asking questions to help them express their queries clearly and receive accurate responses.

Advanced Orchestration

Module	Function	Description
Advanced Orchestration	Multi-Node Support	Support various node types (e.g., models, skills, code) to meet diverse business needs.
Advanced Orchestration	API Sharing Management	Manage API interface sharing to ensure effective use and access control.
Advanced Orchestration	Knowledge Base Node	Add knowledge bases as nodes in workflows for sharing and access.
Advanced Orchestration	Text Processing Node	Nodes for processing text data, including text cleaning and analysis.
Advanced Orchestration	Loop Node	Support loop logic execution in workflows, with options for setting repetition counts or condition-based iterations. Suitable for batch task processing and iterative data calculations.
Advanced Orchestration	File Processing Node	Handle file uploads, reading, conversion, and storage, such as parsing Excel/CSV data, format conversion, and file distribution. Enhance processing capabilities for unstructured data.
Advanced Orchestration	Workflow Node	Reference existing workflows for nested execution of predefined processes, enabling reuse of automated tasks and improving orchestration flexibility and efficiency.
Advanced Orchestration	Form Validation Tracking	Track form validation and submission to ensure data accuracy and validity.

Setting

Module	Function	Description
Knowledge Management	Enterprise Space	Manage enterprise-level knowledge bases for unified knowledge management and sharing.
Knowledge Management	Q&A	Provide Q&A management functionality for managing Q&A within knowledge bases.
Knowledge Management	Confidentiality Management	Support confidentiality management to ensure users with different permissions access content at appropriate levels.
Data Management	Report Data Source Management	Manage data sources for report generation to ensure data accuracy and consistency.
Data Management	Report Management	Provide report management functionality, including report creation, modification, and publishing.
Agent & Assistant Management	Assistant Management	Manage AI assistants, supporting assistant creation, configuration, and optimization.
Agent & Assistant Management	Mask Management	Manage user-defined assistant interfaces, such as custom prompts.
Agent & Assistant Management	Contact Categorization	Support contact categorization to help users quickly find relevant contacts within assistants.
Agent & Assistant Management	Skill Management	Manage AI assistant skills, supporting skill combinations and management.
Agent & AI App Management	Application Configuration	Configure parameters and permissions for AI applications to ensure proper usage.
Content Security Management	Sensitive Word Management	Manage sensitive words within the platform to ensure content compliance.
Content Security Management	Content Model Review	Review content models to ensure generated content meets review standards.
Enterprise Governance	Statistics - Dashboard	Provide dashboard statistics for data visualization and analysis.
Enterprise Governance	Statistics - Agent & Assistant	Analyze usage statistics for Agents and assistants, providing data insights.
Enterprise Governance	Statistics - API Sharing	Monitor API sharing statistics, tracking API calls and usage.
Enterprise Governance	User Behavior Analysis	Analyze user behavior patterns to optimize user experience.
Enterprise Governance	Conversation Quality Statistics	Analyze conversation quality statistics to improve AI assistant interaction quality.
Enterprise Governance	Token Statistics	Monitor token usage statistics to track API access volume.
Enterprise Governance	Admin Logs	Record administrator operation logs to track all administrative actions.
Enterprise Governance	File Logs	Store file operation logs to ensure file access security.
Enterprise Governance	Billing Details	Provide billing detail queries to help users understand usage costs.
User Management	User Management	Manage user accounts, including account creation, modification, and deletion.
User Management	Internal Organization	Manage enterprise internal organizational structures, supporting department and team management.
User Management	Role Permissions	Manage role permissions to ensure appropriate access levels for different roles.
User Management	Position and Rank	Manage position and rank information to ensure a reasonable position hierarchy.
System Management	Category Management	Manage category information, supporting categorized storage and queries for different data.
System Management	Environment Variables	Manage environment variables to ensure system stability across different environments.
System Management	Model Management - Model Set	Manage model sets, supporting storage and invocation of different AI models.
System Management	Model Management - Model Group	Manage model groups, supporting combinations and management of multiple models.
System Management	Model Management - Channel & API Key	Manage channels and API keys to ensure API security and control.
System Management	Multilingual Management - Language Configuration	Manage supported language configurations to ensure system multilingual capabilities.
System Management	Multilingual Management - Multilingual Content	Manage multilingual content, supporting content translation and adaptation across different languages.