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Obtain and Update License

Function Description​

The operation of the SERVICEME platform and the use of model features both rely on a valid License authorization file.
The License file contains key information such as platform usage scope, enabled modules, validity period, and authorized user count.
To ensure stable operation and compliant usage, platform administrators should regularly check the License status and update it in a timely manner before expiration.

Obtain License​

Acquisition Process​

  1. Contact Business Representative

    • The business representative will generate the corresponding License application information based on your company's deployment plan, usage scope, and user quantity.
    • The following information is required for the application:
      • Company Name / Tenant Identifier (Tenant ID)
      • Deployment Environment (DEV / UAT / PROD)
      • Expected modules and model types to be used
      • Maximum number of Agents
      • Number of authorized users
      • Expected validity period

  2. License Approval and Issuance

    • The platform support team will generate the official authorization file (.lic format) based on the application details.
    • After generation, the file will be sent to the applicant via encrypted channels (such as corporate email or internal systems).

  3. License Content Description

    • The License file includes:
      • Environment unique code (License ID)
      • Authorized modules and usage restrictions
      • Effective date and expiration date
      • Digital signature and verification information
      • Maximum number of users and Agents

Update License​

Roles​

  • System Administrator (Administrator)
    Has License management permissions and can perform upload, update, and verification operations.

Update Steps​

  1. Log in to SERVICEME Admin Console

    • Enter the main system interface and select "Management" > "System Settings" > "License Management".

  2. Upload New License File

    • Click the [Upload License] button and select the latest .lic file.
    • The system will automatically verify the file signature and authorization information.

  3. Verification and Activation

    • After a successful upload, the system will automatically display the new authorization information (version number, validity period, authorization scope, etc.).
    • Once verification is passed, the License will take effect immediately without needing to restart the service.

  4. Common Prompts

    • If the upload fails, please check the file format or signature validity.
    • If the License has expired, please contact the business representative as soon as possible to apply for renewal.

License Management Recommendations​

  • It is recommended to check the License expiration status at least 7 days in advance.
  • Keep at least one historical authorization file for audit and traceability purposes.
  • It is not recommended to perform License update operations under non-administrator accounts.
  • After updating, it is recommended to confirm that the new authorization has been correctly loaded on the "License Management" page.