Overview
Digital transformation is a top priority for most organizations today. To survive and thrive in the modern business world, companies need to make effective use of their digital assets. Integrated intelligent content services, interconnected knowledge bases, and rapidly evolving cloud services are transforming the long-standing content services market. Decision-makers responsible for digital initiatives within enterprises should choose the right platform for their content service strategies.
SERVICEME is a DigitalOps solution developed by Weiding Technology, comprehensively upgraded based on Microsoft Azure OpenAI Service and fully integrated with LLM capabilities. It now supports building knowledge indexes from documents stored within the service, consolidating internal enterprise knowledge through embeddings, and utilizing GPT for natural language dialogue, enabling efficient knowledge retrieval and Q&A functionality.
Architecture
Core Capabilities
Internal Knowledge Management
- Tailored for enterprises, providing a private domain knowledge content service that allows companies to uniformly store, edit, share, and generate documents in various formats.
- Leverages the superior natural language processing capabilities of LLMs (Large Language Models) to engage in conversational interactions with users, providing a richer, more engaging, and more valuable content experience.
- Offers professional and intelligent service suggestions for enterprise users, helping to enhance productivity and efficiency.
Feature List
Chat
| Feature | Description |
|---|---|
| Enterprise ChatGPT | Provides an enterprise-exclusive ChatGPT for all employees, characterized by compliance, security, and stability at an enterprise level to offer intelligent services to employees. |
| Voice Input | Supports high-precision voice input, allowing users to engage in seamless dialogue with Copilot or ChatGPT by simply turning on the microphone. |
| Visual Understanding | Allows users to upload images during conversations, and the bot, with powerful visual understanding capabilities, can interpret the content and respond accordingly, enhancing interaction. |
| Single/Multiple Doc Q&A | Users can upload documents or select viewable documents (one or multiple) during chat sessions for quick reading, summarization, Q&A, and content creation. |
| Private Knowledge Q&A | Integrates proprietary structured and unstructured enterprise knowledge for Q&A based on enterprise-specific data. Supports Q&A within specific knowledge spaces or file scopes. |
| Contextual Prompts | After selecting quick contextual prompts, the bot applies preset instructions based on the chosen context to help users solve specific scenario-related issues efficiently. |
| Custom Copilot Creation | Users can create dedicated Copilot bots (agents) for specific business scenarios, assigning them specific task objectives for human-machine collaboration. |
| Copilot Permissions | Based on user roles and organizational departments, different Copilot access permissions can be assigned. Access to document libraries is further controlled for enterprise-grade security. |
| Autonomous Planning | Based on user requests, Copilot agents can autonomously plan task execution paths, invoke skill plugins, and dynamically adjust plans based on execution to meet user goals. |
| Skill Plugin Allocation | Users can configure pre-defined skill plugins for Copilot scenarios, allowing agents to plan and utilize plugins based on task requirements. |
| User Feedback | Users can provide feedback on unsatisfactory answers, and the feedback is submitted to knowledge managers, who can convert it into structured Q&A. |
| Answer Correction | When Copilot admins identify inaccurate answers, they can manually edit and solidify the response in the Q&A database, ensuring accurate responses for future similar queries. |
| Conversation Tracking | Chat history is recorded to allow enterprises to optimize and audit AI responses, ensuring responsible AI support for business operations. |
Knowledge
| Feature | Description |
|---|---|
| Knowledge Assistant | Users can ask questions in natural language within document preview or browsing interfaces to get relevant knowledge from the assistant. |
| Personal Space | A dedicated knowledge space accessible only by the user. |
| Shared With You | Users can share file lists with others, including configuration options for sharing. Once sharing is canceled, the link or page becomes inaccessible. |
| Shared With Me | Displays files shared by others with the user, including details on the sharer, share duration, file information, and share time. |
| Document Generation | AI assists in generating document outlines and content for each section based on custom themes, which users can save to designated file spaces after completion. |
| Copywriting Creation | Users can select templates and fill out form fields defined by the template, allowing AI to assist with copywriting. Users can also adjust, optimize, and save the generated content. |
| Q&A | For frequently asked questions or standardized responses, supports setting Q&A pairs, allowing creation, editing, and importing Q&A for domain-specific responses. |
| AI Document Preprocessing | Provides multiple RAG preprocessing modes to automatically parse documents and extract indexes based on file suffixes and layouts, creating multi-path document indexes. |
| AI Document Translation | Enables full-text translation while preserving the original file format, supporting over 200 languages, including less common ones, with options for specialized terminology. |
| AI Document Q&A Extraction | Supports AI parsing of high-value documents to automatically extract Q&A pairs. After manual verification, accurate responses can be achieved. |
| Member Management | File space owners can configure members, including owners, editors, and readers, with different roles having distinct permissions within the file space. |
| Folder Management | Users can create new folders within authorized file spaces. |
| File Upload | Users can upload multiple files simultaneously. |
| File Preview | Allows viewing all file properties, including basic information and metadata. In preview mode, users can add watermarks with their information on supported file formats. |
| Move & Copy | Users can move or copy single or multiple files and folders to other locations within the same file space. If duplicate file names exist, the system prompts to overwrite. |
| Rename | Users can rename files or folders without altering file extensions. |
| Delete | Users can delete files or folders. |
| File Tags | Document authors can tag files, allowing other users to quickly search, filter, and locate documents based on tags. |
| File Metadata | Document editors can configure metadata extension attributes for files. |
| Sharing | Users with sharing permissions can share files and folders with others or via links, specifying permissions, expiration, and sharing scope. |
| Download | Supports downloading single files or packaging multiple files and folders. |
| File Shortcuts | Users can create shortcuts to files, placing them in other file spaces. Authorized users can view or download files through shortcuts. |
| File Search | Users can search files by basic information (name, path, author, creation date, modification date, tags) or metadata. The system returns search results based on relevance. |
Admin
| Feature | Description |
|---|---|
| User Management | System administrators can manage all system users and reset passwords. |
| Internal Organization | Supports internal organizational structure management, maintaining relationships for better permission management. |
| External Organization | Manages external enterprise organizations, maintaining information for clients, vendors, etc., allowing for direct file sharing with external users. |
| Role Management | Defines system roles, configures role permissions, and manages role members. |
| Position Management | Manages internal position information within the enterprise. |
| Rank Management | Manages internal ranks within the enterprise. |
| Copilot Configuration | Configures Copilot's basic information, dialogue settings, response settings, and knowledge sources. Administrators can also simulate tests during setup. |
| Conversation Records | Archives chat records, including user queries, responses, token usage, and feedback. Supports exporting for easy management and archiving. |
| Chat Analysis | Analyzes chat logs for usage, resolution rates, keywords, and intents, providing insights into ChatGPT's performance. |
| Quota Management | Allows admins to set usage limits for all users' Copilot conversations and provides individual limits for resource allocation flexibility. |
| Sensitive Word Filtering | Implements security controls on user content, maintaining prohibited words for safe and compliant conversations. |
| Operation Logs | Logs all key operations within the Copilot module, with an option to export in Excel for tracking and auditing. |
| File Space Management | Configures file spaces, including names, types, quotas, file size limits, format restrictions, security levels, and flexible member management. |
| Q&A | Allows users to maintain structured Q&A pairs within file spaces, ensuring effective retrieval during bot interactions. |
| Template Management | Knowledge managers can set up copywriting templates, including names, descriptions, icons, parameters, and prompts. |
| Metadata Management | Defines and configures extended metadata required for files. |
| Data Management | Defines content types (documents, videos, audio) for classification and statistics, with custom file extensions, icons, and actions. Supports multilingual titles. |
| Security Level Management | Sets security levels for file spaces, specifying permitted operations based on security levels. |
| File Logs | Records all file operations, including account, time, file path, IP address, client agent, and operation type, with export functionality for auditing and tracking. |
| System Settings | Configures global settings, such as system name, logo, default language, theme, allowing for personalized adjustments. |
| License Information | Allows admins to view product license information, including version, authorization, and expiration date, for tracking license status. |
| Multi-language Management | Maintains display languages and text for resources to provide multilingual support, ensuring usability across language environments. |
| Feature Management | Configures the system feature permission tree for role management, ensuring appropriate access levels for different users. |
| Menu Management | Configures application menu modules, including names, access methods, icons, and permissions, for flexible menu structure customization. |
| Admin Logs | Logs all admin operations, including account, IP, content, time, client agent, and operation type, with export functionality for analysis and review. |
API
| Feature | Description |
|---|---|
| Multiple Authentication Methods | Supports AAD token exchange, Client Secret authentication, and other interface authentication methods. |
| Copilot Q&A | Allows interaction with configured Copilot agents, supporting both streaming and non-streaming invocation modes. |
| Conversation History Query | Queries historical chat records of specific Copilot agents. |