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Overview

Product Introduction​

SERVICEME is an enterprise-grade integrated AI platform solution, designed to meet the intelligent needs of modern enterprises across multiple business scenarios. It is not just a tool platform, but also an accelerator for enterprise digital transformation.

The platform covers key business areas such as marketing, sales support, customer service, financial management, human resources, and IT operations, providing a variety of intelligent features including content marketing automation, pre-sales intelligent support, customer service assistant, financial process automation, HR intelligent management, and IT operations collaboration.

No matter what role users play within the enterprise, SERVICEME can provide personalized and precise AI support to help improve work efficiency, optimize decision quality, and create measurable business outcomes.

Why Use SERVICEME?​

  1. Full Scenario Coverage, a True One Agentic AI Platform
    Provides end-to-end capabilities from content generation, knowledge management, data analysis to process orchestration, covering key business areas such as marketing, customer service, sales support, finance, human resources, and IT operations, helping enterprises achieve intelligent operations from end to end.

  2. Enterprise-exclusive Intelligent Assistant and Knowledge Platform
    Built-in enterprise-exclusive ChatGPT, combined with knowledge graph and intelligent document processing capabilities, supports document extraction, classification, intelligent search, and Q&A, significantly improving knowledge management efficiency.

  3. Highly Customizable and Flexible Deployment
    Supports on-premises deployment, private model integration, compatible with multi-cloud platforms and various large language models (including domestic models), meeting strict requirements for data security and compliance of different enterprises.

  4. Powerful AI Governance and Operations Capabilities
    Built-in enterprise-grade LLMOps governance platform, supporting log auditing, permission management, model invocation monitoring, and other functions to ensure the controllability and auditability of AI applications.

  5. Rapid Implementation and High Cost-effectiveness
    The platform supports out-of-the-box intelligent tools and industry solutions, has been successfully implemented in multiple benchmark enterprises, helping customers go live quickly and achieve ROI.

What Can SERVICEME Do?​

  1. Enterprise-exclusive ChatGPT and Intelligent Assistant

    • Provides a secure, compliant, and easy-to-use enterprise-exclusive chatbot
    • Supports multi-role permission management, log auditing, and personalized configuration
    • Can be embedded in various terminal scenarios such as WeChat, Office plugins, Web plugins

  2. Knowledge Management and Intelligent Q&A

    • Supports document extraction, classification, intelligent search, and Q&A
    • Builds enterprise knowledge graphs to improve knowledge management efficiency
    • Supports unified Q&A for both public and private domain data, breaking information silos

  3. Process Automation and Task Orchestration

    • Provides AI + Workflow modules for task automation and cross-platform operations
    • Supports dynamic process design, decision support, risk management, and other functions

  4. Data Analysis and Prediction

    • Provides AI + Data modules with intelligent analysis and prediction capabilities
    • Supports real-time insights, automatic report generation, anomaly alerts, and other features

  5. Content Generation and Customer Service

    • Supports scenarios such as content creation, knowledge robots, customer support, and training & education
    • Can be used for CRM enhancement, sales assistant, inventory management, and other business support

Standard Role Definitions​

1. Regular User (User)​

  • Uses basic product features such as enterprise ChatGPT chat, knowledge queries, etc.
  • Can use Agents and AI features within their permission scope
  • Can upload and manage their own files, generate documents, create copywriting, etc. in their personal space
  • Enables multi-user collaborative data sharing within permission scope

2. Knowledge Admin​

  • Can manage knowledge spaces and Agent settings, such as creating knowledge base spaces and Agent settings
  • Can manage files in knowledge spaces, document generation, sharing, preview, download, and other operations
  • Authorized to create and manage extended metadata and tags for documents
  • Cannot access core system management features such as user management and system configuration

3. Data Admin​

  • Focuses on data-related modules such as data source integration, metadata management, data import, interface management, etc.
  • Can manage data assets and interface logs, but cannot access system settings and organization management features
  • Authorized to import, share, and subscribe to data, as well as view and manage push logs

4. System Admin​

  • Global access and management permissions
  • All system maintenance-related features such as user management, role management, position management, system configuration, etc.
  • Can manage the entire system, including organizational structure, permission allocation, log viewing, sensitive word filtering, and other features
  • Can view and operate all modules, including Agent management, data management, knowledge management, etc.